Everything is possible
I am an experienced Customer Support Manager with over 15 years of experience and over 25 years in total in the International Telecommunication sector regarding Customer Management and Customer Experience (CX) with extensive extensive Project Management and service delivery experience.
ABOUT Me
“Delivering value through alignment, flexibility, and team empowerment.”
As an experienced Project Manager and in parallel, Customer Support Manager with over 15 years of experience and over 25 years in total in the International Telecommunication sector regarding Project Management, Customer Management and Customer Experience (CX), among other significant projects,
I have a proven track record of creating from scratch, organizing and managing a Customer Support Center that is well-known in the Global Telecommunication market for its high quality and customer-oriented standards. In the course of participating in significant projects, I have traveled to several countries, including the Czech Republic, Bulgaria, Egypt, France, Sweden to support project-related objectives.
As a Manager, I am customer-oriented, results-driven, a proactive communicator, a collaborative leader and a coach for my team.
Portfolio
Project Management
Extensive Project Management experience in order fulfillment and service delivery of international telecommunication services for wholesale customers such as Vodafone, AT&T, BT, Telecom (DT), Orange, Turk Telekom and many others.
Real Estate Research for Art Venues and Galleries
I have conducted extensive real estate research in Greece and neighbouring countries, specializing in identifying prime locations for investors interested in the art sector. My work focuses on sourcing and evaluating properties suitable for art-related purposes, including exhibition venues, gallery spaces, and workshop facilities for various artistic disciplines such as painting, sculpture, and photography. By combining market insights with an understanding of the unique requirements of the art industry, I provide strategic guidance to investors looking to establish or expand their presence in the cultural and creative sectors.
Telecommunications Projects
Major Telecommunications Projects for the Athens 2004 Olympic Games, which included International Telecommunication connections and links for the Olympic Press Center, the Olympic Village and the Olympic Television Center.
Project Manager on Telecoms Operations
As a project manager, I led the resolution of critical telecommunications incidents impacting major wholesale customers, ensuring compliance with strict SLAs. I coordinated cross-functional teams to swiftly address terrestrial outages, fiber cut issues and the more challenging repairs of subsea cables. These high-stakes scenarios demanded effective problem-solving, precise communication and the ability to perform under intense pressure, all while minimizing downtime and safeguarding customer relationships.